Terms of Use
Revision of 25.07.2026.
By using the Shanraq.org platform, you accept this Terms of Use (hereinafter the “Terms”) and the Privacy Policy.
1. General Provisions
The Terms govern the relationship between the owner of the Shanraq.org platform (hereinafter the “Platform”, “we”) and any user (hereinafter the “User”, “you”). The operator of the Platform is Qazna Technologies LLP, BIN 251040024862, Kostanay reg., Rudny, Kachar, Mkr. 2. Contact for enquiries: shanirak.org@gmail.com. The Platform is an online resource on which users publish articles and post real estate listings in Kazakh, Russian, and English. The Terms and a summary of the key conditions are available in all three languages; in the event of a discrepancy in interpretation, the Kazakh-language version prevails.
2. Definitions
- User — a natural person who uses the Platform.
- Author — a User who publishes articles under their real name.
- Listing — a real estate offer posted by a User.
- Content — texts, images, comments, and other materials of a User.
- AI agents — the Platform’s automated assistants: screening articles and listings for rule violations, answering questions about the rules, the AI columnist.
3. Registration and Account
Some actions require an account. You must provide accurate information and are responsible for keeping your password secure and for all activity under your account. The Platform verifies the email address at registration. Actions that are easy to abuse (posting a listing, filing a complaint) are available only after the email address has been verified.
4. The Author’s Real Name
Articles are published under the author’s real first and last name. The use of pseudonyms, aliases, and nicknames for authorship of articles is prohibited — this ensures accountability for what is published and complies with the requirements of the legislation of the Republic of Kazakhstan on user identification and liability for content. To become an author, it is sufficient to verify your identity once via a mobile phone number (SMS code) and provide your first and last name — these become the byline on your articles; the phone number is not published. An exception is the transparent AI columnist “AI Dake”, whose materials are clearly marked as the opinion of an artificial intelligence.
5. Publishing on Behalf of an Organisation
An akimat, a housing utility, a company, a school, a clinic, or a public organisation may publish under its own name. The application is made by a person: they state the organisation’s name, kind, business identification number, and territory, and they remain the author — both names stand under the material, the organisation and the person who published it.
An organisation’s account should be registered on the organisation’s own email address rather than an employee’s personal one. The Platform does not hand account access to third parties, including the organisation on whose behalf the account is run: a password can be recovered only through the address given at registration.
The organisation’s name is shown nowhere until a person at the Platform has verified the application. Editing the name clears the verification: nobody has yet looked at the changed name. Applying on behalf of an organisation you have no connection to is prohibited; verification may be withdrawn at any time.
An organisation publishes for its own territory and for the places inside it: a regional akimat may publish for a town within that region, but not for another region. Where no territory is stated there is no restriction; such an application is reviewed separately by a person.
6. Publishing Articles
The author is responsible for the accuracy and lawfulness of their materials. Knowingly false information, calls to violence, incitement of hatred, defamation and insults, and the dissemination of other persons’ personal data without consent are prohibited. Facts should be supported by sources where possible; opinion materials must be marked as opinion. By publishing material, the author confirms that they have the right to do so and that they do not infringe the rights of third parties.
The Kazakh, Russian, and English versions are written by the author — automatic translation on the Platform is switched off. The Platform compares the versions mechanically: numbers, links, headings, and the number of paragraphs must match. A discrepancy is shown to the author as a warning, not a prohibition: the decision remains theirs.
Material may be given a place — a region, a city, or a town. The place states whom the material is addressed to: it appears on that place’s page and on the pages of the places inside it, but not on the pages of wider territories, and in the feed it is shown only to readers whose profile place lies within it. The material itself remains publicly available at its own address. Assigning a place the material has nothing to do with is prohibited.
7. Real Estate Listings
A listing is active for a limited period, after which it can be renewed, promoted, or featured. Photographs must be genuine; filters that distort the real dimensions of the premises are prohibited, as this is regarded as misleading the buyer. The transaction and settlements take place directly between the buyer and the seller; the Platform only hosts listings and is not a party to the transaction. The seller’s contact details are shown upon a user action and are protected against mass harvesting.
8. Prohibited Content and Conduct
The following are prohibited: spam and fraud; insults, threats, harassment, incitement of enmity; publication of other persons’ personal data without consent; content that violates the legislation of the Republic of Kazakhstan or the rights of third parties; attempts to circumvent the Platform’s protective mechanisms; and the manipulation of complaints and votes.
9. Moderation and the Role of AI Agents
Moderation works differently for different material, and we say so plainly.
Comments are moderated by readers. Every registered reader can vote a comment up or down; a vote’s weight grows with karma, so fresh accounts do not decide the outcome. A comment with enough downvotes folds to a single line — but is not deleted: anyone can unfold it. AI neither reads nor hides comments.
Listings are screened by AI, and every finding is explained. The screening looks for false data (an area, price, or address contradicting the description), fraud, hidden advertising, prohibited goods, and other people’s personal data. It runs after publication, in the background: the listing appears at once. For each finding the author receives the name of the rule, the exact quote from their own text, and what to correct. A serious violation removes the listing from search until a human decides; the rest remains a note.
Articles are screened before publication. The screening looks for defamation, incitement of hatred, other people’s personal data, hidden advertising, plagiarism, and claims without a source. Findings come with a quote and an explanation. If the screening is unavailable, the article waits for a human rather than being published unchecked.
An AI decision may be appealed, and the appeal is reviewed by a human. Ultimate responsibility for moderation rests with the Platform.
10. Complaints and Appeals
If content violates the law or your rights, submit a request through the support page. We register the request, review it, and provide a reasoned response within the time limits established by the legislation of the Republic of Kazakhstan. The author of hidden or removed material has the right to file an appeal; the decision on it is made by a human.
Nothing on the Platform disappears without trace. Every moderation decision is written to a ledger: what was checked, which rule fired, which quote triggered it, and who decided — machine or human. Comment votes are kept as they are: a heavily downvoted comment folds but is not deleted, and any reader can unfold it. The AI columnist’s predictions are stored with their date and later checked against what actually happened. A dispute about moderation is settled by these records.
11. Intellectual Property
Rights to your articles, photographs, and listings remain with the author. By posting content, you grant the Platform a non-exclusive, royalty-free license to store, display in the three languages, and promote it within the operation of the service. The Platform’s trademarks and design belong to its owner.
12. Fees and Paid Services
During the launch period, publishing articles and listings is free. We will give advance notice of the introduction of paid services; the current prices are published on the Platform.
13. Liability and Disclaimer of Warranties
The service is provided “as is”. We strive for uninterrupted operation but do not guarantee the absence of errors and interruptions. The Platform is not responsible for the accuracy of user content or for users’ actions in transactions; liability rests with the person who posted the content, to the extent permitted by the legislation of the Republic of Kazakhstan.
14. Suspension and Termination
We may restrict, suspend, or terminate access in the event of a violation of the Terms or the law, notifying the user where possible. You may cease use at any time and request deletion of your account.
15. Governing Law and Disputes
The law of the Republic of Kazakhstan applies to the Terms. Disputes are resolved through negotiation, and, failing agreement, in the courts of the Republic of Kazakhstan under the established jurisdiction.
16. Changes to the Terms
We may update the Terms; material changes are published on the Platform, and renewed consent is requested where necessary. Continued use after changes constitutes acceptance of them.